General Magic Kingdom Fireworks
  • On Dec 12, 2023
    David from NC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We rode Haunted Mansion today and did not see our pictures in our memory maker. Can someone please help us? Thank you!

    Hi, David!  

    Welcome, foolish mortal! Thanks for reaching out to planDisney for help in making this mysterious image materialize after your visit to The Haunted Mansion at Magic Kingdom Park. We received your sympathetic vibrations and are happy to be of service. I had a similar issue on another attraction at Walt Disney World Resort this fall, and I’m happy to say my missing photo was recovered by contacting Disney PhotoPass Service – I'm glad to share these steps with you.  

    First, please know that the image can only be captured by Disney PhotoPass Service if someone in your Doom Buggy was wearing a MagicBand, MagicBand+, or had their phone’s Bluetooth technology enabled while you enjoyed this classic attraction for the photography spirits to connect with your account. Be sure everyone in your party is linked in My Disney Experience as Family and Friends, and please double-check that you haven’t filtered out photos of Family and Friends when viewing the images in the app. The options at the top of the page are easy to miss, and I’ve also mistakenly thought I didn’t receive a photo but had simply filtered out the fun! Be sure to not select "Filter Out Family and Friends” at the top of your photo viewer.

    Next, if you’re certain everything is aligned to both capture the photo and link it to your account please keep checking to see if this ghostly image will reveal itself in time. I’ve found on busy theme park days, the photos can take a bit to appear but are always worth the wait!

    Finally, I encourage you to complete this handy form on the Walt Disney World Resort website; this is how I received my missing photo. You can provide details such as the attraction, approximate time, and even upload a photo of yourself from that day so they can ensure a match. I quickly received a confirmation email of my submission and an update, as well as the missing photo loaded into my My Disney Experience app within a few days! I’m sending you positive vibrations that your photo wasn’t lost in the attic of The Haunted Mansion and that this ghostly image will follow you home!

    If you have any further issues during your visit, be sure and stop by the Guest Experience Team. Find them under the blue umbrellas in all four theme parks and they may be able to assist if you have a more urgent matter onsite. Thanks again for reaching out to us – I'm hopeful your missing photo will appear soon!

    Wishing you a magical vacation with images to capture every moment of fun, 
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Meet the Panelist: Amy, Virginia

Hi friends! I'm Amy, a lifelong Disney dreamer from horse-and-wine country, Virginia. My family of three is BIG on fun and treasures every adventure together. We've been making memories at the Walt Disney World Resort and aboard Disney Cruise Line since my son was a toddler; we love our family traditions balanced with "what's new" each visit. I have a passion for Disney details, a love of digital tools, and an eye for practical planning. I can't wait to help you make the MOST of your magical vacation! Learn More About Amy

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