Mom And Son Giraffe
  • On Nov 6, 2015
    Donna from Glasgow Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    We are returning to Disney in June 2016 after our 1st trip in May 2015! we have under 250 days to go & went online to personalize our magic bands but it doesn't give that option, all it does is show our old ones? Do we not get the option to pick ne

    Hello Donna! Thanks so much for your question. I also went to Walt Disney World this past May. I hope you had as much fun as I did!

    Because MagicBands do not ship internationally, your MagicBands will automatically be shipped to your Walt Disney World Resort Hotel and will be waiting for you at the front desk. You should still be able to personalize them through My Disney Experience though, so I'm not sure why its not giving you the option. I suggest making sure that your confirmation numbers and tickets are all linked to your account, and if it still doesn't give you the option to customize, call (407) 939-4357. The Cast Members might be able to look up your booking information and figure out why it isn't letting you customize the MagicBands. 

    I hope this information is helpful. If you need anything else, please let us know. Have a magical Walt Disney World vacation!
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Meet the Panelist: Sarah, Indiana

I am a recent graduate from Ball State University and mother to my 5-year-old son. We love all things Disney and when we aren’t watching Disney films or planning our next vacation, we love to go to touring Disney shows. I also love to cook, listen to music, read books, and paint. With my experience planning vacations and navigating the parks from a single parent’s perspective, I hope to be able to add a little “pixie dust” to your vacation! Learn More About Sarah

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