Adults shopping
  • On Jan 29, 2023
    Audrey from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello! Just returned home from a fun weekend at Epcot and Hollywood Studios! Annual pass holder and loving it! Purchased an adorable Minnie Mouse sweater at Hollywood Studios. When I got home I realized the security sensor is still attached. what do I do?

    Hiya Audrey,

    Welcome to planDisney! Don’t you just love a weekend trip to Walt Disney World Resort?! When I lived in Orlando, I would spend many weekends stopping into the Most Magical Place on Earth to enjoy dining reservations and a few select attractions. It was one of the best times of my life!

    First, I’m so happy that you found an adorable item of clothing to bring magic into your every day. Wearing Disney clothes always brightens up my work days! I’m so sorry to hear that the security sensor is still attached, however. I have a few suggestions for you to get it removed and ready to wear, hopefully. First, depending on where you reside in Florida, the best way to get your security sensor removed is to head to either Disney’s Hollywood Studios or World of Disney at Disney Springs. Present a valid proof of purchase to a Cast Member, and they should be able to remove the sensor for you. If you cannot do this, I recommend reaching out to the Mail Order Merchandise department as your next step. They are available from 9 a.m.-5 p.m. EST Monday- Friday and can be reached at 1-877-560-6477 or via email at Explain to them your situation and provide them a copy of your receipt (if by email), and they should be able to advise you of the appropriate next steps.

    I hope they can sort it out so you can return to sporting your adorable new sweater. If there is anything else you need, Audrey, please come back and see us.

    Happy Planning,

    Ashley F.
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Meet the Panelist: Ashley, Texas

Hey Y'all! I’m Ashley and I live in Texas. My family and I love trying out the yummy snacks (DOLE Whip anyone!) and taking full advantage of our resort days. When we are not piloting the Millennium Falcon, exploring Kilimanjaro Safaris, or watching fireworks, you can find me planning our next adventure to Walt Disney World! I am so excited that you are planning a trip, and I look forward to helping you dig a little deeper and find the magic in all of the wonders of Walt Disney World Resort. Learn More About Ashley

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