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  • On Jun 6, 2018
    Jessica from ID Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I just returned home from a disneyland trip.We purchased a Rocket the raccoon sweatshirt for my son that we realized to late was lost/taken out of our stroller.It's a in store exclusive.He is devastated, is there anyway I can order this?

    Hello, Jessica!

    Thank you for bringing this question to the Disney Parks Moms Panel. I hope your family had a wonderful time making memories at the Happiest Place on Earth!  I’m so sorry to hear that your son’s favorite souvenir didn’t make it home with you, however. I have a couple ideas that might help you track it down. 

    First, please call Disneyland Resort’s Lost and Found at (714) 817-2166 from 8:00 a.m. to 8:00 p.m. PST to see if your item was perhaps turned in. Next, I suggest downloading the Shop Disney Parks mobile app or checking the online store for the Rocket Raccoon sweatshirt. If you don’t see it there, please contact Merchandise Guest Services by calling (877) 560-6477 Monday through Friday, 8:00 a.m. to 5:00 p.m. PST. It is helpful if you can include descriptive details like the size, color, print, price and name of the store where you originally purchased the item. 

    I hope this helps, Jessica, and that you’re able to find the sweatshirt your son loves. Please feel free to visit us again with any other Disneyland Resort questions you may have!

    Wishing you magic,
    Courtney
thumbnail image for Courtney

Meet the Panelist: Courtney, California

I'm a lifelong Californian who's been making magical memories at the Happiest Place on Earth since I was a little girl! Now that I'm the mom of a spirited son and daughter, I love seeing the Disneyland Resort through their young eyes. Our family is perpetually planning our next Disney Parks adventure, and I'm excited to help make your dream vacation a pixie-dusted reality too! Learn More About Courtney

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