• On Mar 8, 2022
    Luis from NJ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I just returned home from our cruise. I purchased a digital photo (download) file but don't know how to access it. Can you help?

    Hello Luis and welcome to planDisney! I'm a huge proponent of collecting memories and I would love to help you access your digital photo. 

    Those special vacation memories are such a treasure! There's no better way to be reminded of the magic shared on board than by displaying a photo from your sailing. I hope that you had a lovely voyage and I'm so happy that you found a photo to be souvenir-worthy. 

    To access your photo, you can click this handy link or navigate to the "My Cruise Photos" section from the home page of the Disney Cruise Line website. From the home page, hover your mouse over the "Already Booked" tab (it's the third tab from the right). Then move your mouse down the "Already Booked" menu to "My Cruise Photos". It will be the last item listed and under the subheading "My Account". Once you click the "My Cruise Photos" link, it will take you to a new page where you will need to enter your 8-digit Castaway Club ID to link your photos to your Disney Cruise account. Once your photo is linked, it should be available to view and download. 

    If you need help finding your Castaway Club ID, follow these simple steps to retrieve it. From the Disney Cruise Line website, sign in to your account. Once you are signed in, hover your mouse over the "Already Booked" tab. Search the drop-down menu that will appear and find the Castaway Club link (second from the very end of the list). Click "Castaway Club" and if you are signed in, you should be able to view your Castaway Club ID.

    I hope that these instructions give you all of the information that you need to access that very important photo. Keep smiling and visit us again at planDisney if we can help with anything else.

    Enjoy those memories,

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Meet the Panelist: Adrianna, California

Welcome, fellow voyagers! Like my favorite bibliophile princess, I want adventure in the great wide somewhere! I’m a wife, a mom of two, and my favorite way to find adventure is on board the Disney Cruise Line. I’d love to help you and your sailing crew plan for your own adventures, filled with magic and memories that last a lifetime. Learn More About Adrianna

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