Three Generations Aboard Ship
  • On Mar 21, 2022
    Serena from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello i just returned home from my cruise and can’t access my photos i already purchased. How can i download my photos? Please Help

    Ahoy there, Serena! Welcome to planDisney. My pals and I are sure glad that you are here!

    I'm a big fan of collecting memories and pictures are memories that you can display! I'd love to help you unearth your treasure of photos that you have purchased. Let's get to it! 

    To access your photos, simply navigate to the "My Cruise Photos" section from the home page of the Disney Cruise Line website. From the home page, hover your mouse over the "Already Booked" tab (it's the third tab from the right). Search through the "Already Booked" menu to click "My Cruise Photos". It will be the final item listed and under the subheading "My Account". After you click the "My Cruise Photos" link, it will take you to a new page where you will need to enter your 8-digit Castaway Club ID to link your photos to your Disney Cruise account. When the photos are linked, they should be available to view and download.

    If you need help finding your Castaway Club ID, follow these simple steps to retrieve it. From the Disney Cruise Line website, sign in to your account. Once you are signed in, hover your mouse over the "Already Booked" tab. Search the drop-down menu that will appear and find the Castaway Club link (second from the very end of the list). Click "Castaway Club" and if you are signed in, you should be able to view your Castaway Club ID.

    I hope that these instructions point you in the correct direction to access your photos. Keep smiling and please cruise back to us at planDisney if you have more questions. We'd love to help with anything! 

    Enjoy those memories,

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Meet the Panelist: Adrianna, California

Welcome, fellow voyagers! Like my favorite bibliophile princess, I want adventure in the great wide somewhere! I’m a wife, a mom of two, and my favorite way to find adventure is on board the Disney Cruise Line. I’d love to help you and your sailing crew plan for your own adventures, filled with magic and memories that last a lifetime. Learn More About Adrianna

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