Teens Taking Selfie with Donald Duck
  • On May 8, 2022
    Valerie from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    just returned from Disneyland and are downloading the photos we have since we had Genie+. The ride photo from Splash Mt. has the words "Disney PhotoPass" printed across it and won't let me download. I've tried to add the link number again

    Hi there, Valerie! Welcome to planDisney. I hope your recent trip to Disneyland Resort was picture perfect! Thanks for sending us your question about Disney PhotoPass; I'm happy to focus on what might be happening.

    Disney Genie+ launched late last year, and I was thrilled when they announced that it includes unlimited Disney PhotoPass downloads from your day. While some guests add Genie+ to the length of their tickets in advance, most choose to purchase it through the Disneyland Mobile app after they've arrived at the parks for the day. In the latter case, you would only receive the PhotoPass downloads for the days you've purchased Genie+. If your Splash Mountain attraction photo was taken on a day when you decided not to add it, then that would explain why you see a watermark. The easiest remedy would be to get Disney PhotoPass+ One Day. You can do this retroactively only through the Disneyland app up to 45 days from when the photo was taken (which is when the photos will expire). 

    Attraction photos can also be a little tricky. Typically, when you exit a ride, such as Splash Mountain, you will be led to a room with TVs displaying your preview photo. Once you find your group, you can link your 8-character Attraction ID located on the screen to your account with the Disneyland app. Sometimes, even if you've done this step correctly, there can be a glitch in the system. I suggest contacting the Disney PhotoPass Guest Support team at (407) 560-4300 (phone lines open at 9 AM EST). Let them know you have a missing photo, and they will be able to locate it and download it to your account. Alternatively, you can fill out a Lost Disney PhotoPass Form through the Disneyland website.

    There's no better way to get over the vacation blues than looking at your favorite photo memories. I hope this helps, Valerie! Please come back and see us again real soon!

thumbnail image for Eean

Meet the Panelist: Eean, Pennsylvania

Hi, I'm Eean from Pennsylvania! I may have an unusual name, but my passion for Disney is not unique. It's incredible how many people you can find who love talking about "The Most Magical Place On Earth!" I'm that mom who always has her ears perked at PTO meetings, in the grocery store aisle, or at my monthly Bunco club for an opportunity to give someone a planning tip to help make their vacation even more magical. Learn More About Eean

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.