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  • On May 22, 2014
    Nichole from MA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    So we just returned from Disney and I ordered the Archive DVD. Then I noticed that It's title was the one picture that I ordered. Did I just pay 169.00 for a disk with one picture on it or will it has all my pictures on the disk?

    Hi Nichole!

    I hope your Disney vacation was wonderful!  I completely understand your concerns about ordering your Archive DVD and keeping your precious magical moments.  Using Disney's PhotoPass service to capture our memories is amazing, but I always feel a bit better once I have downloaded our pictures or received my order.  Unfortunately, here at the Moms Panel, we have no way to look into your order history or PhotoPass account to make sure it went through correctly, but I can point you in the direction of Cast Members who will be more than happy to check and offer you any assistance you may need.  You can call Disney's PhotoPass Service at (407) 560-4300 or send an email to disneyphotopass_support@disneyworld.com.  

    I hope this information helps, Nichole.  If there is anything else I can do for you, please let me know.

    Magical Wishes,

    Lauren 
thumbnail image for Lauren

Meet the Panelist: Lauren, Colorado

Hi-ya, Pals! I'm Lauren, a wife and mother of three who's enjoyed many special occasions at Walt Disney World Resort with my family and friends. From graduations to birthdays, and even our Fairy Tale Honeymoon we’ve loved celebrating at the most Magical Place on Earth. I now have pre-teens who check wait times in the My Disney Experience App just for fun, so I look for any excuse to return "home" often and would love to help you plan a little extra Pixie Dust for your next magical adventure. Learn More About Lauren

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