• On Nov 6, 2022
    Laura from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How can I return merchandise I purchased at Elias and Co in California Adventure?

    Hey howdy hey, Laura! You’ve got a friend in me at planDisney!

    I hope you enjoyed your recent visit to the Happiest Place on Earth! It sounds like you did some shopping at Elias & Co., too -- that's one of my favorite places to check out the latest and greatest Disney merchandise! I’m sorry to hEAR that you need to return something, though. Your best bet is to call Merchandise Guest Services at (877) 560-6477 or email to find out how to proceed. Make sure you have your receipt handy so you can provide the Cast Member with as much information as possible, or, if you’re sending an email, be sure to include the item number, cost, and transaction number. From there, the Cast Member should be able to find out if a return is possible, and how to move forward with the return process. 

    I also checked the merchandise return policy for Disneyland Resort owned-and-operated locations, and it states that all merchandise must be returned new, in original, unopened packaging with all original tags attached. For more specific details about the return policy, please click here

    I hope this information helps, Laura! Please don’t hesitate to return with additional questions… we love making your Disney dreams come true!

    Hope to see ya’ real soon,
thumbnail image for Kristin

Meet the Panelist: Kristin, California

Greetings from sunny California! I live less than an hour from the Disneyland Resort, and have been an Annual Passholder (and now a Magic Key Passholder) for more than 20 years! As a mom of three kids ages 5-10, I consider myself an expert at navigating the Disneyland Resort with little ones. My family of five can’t get enough of the magic and happiness we encounter every time we step foot on Main Street, U.S.A. I look forward to sprinkling pixie dust on your next visit to the Happiest Place on Earth! Learn More About Kristin

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