• On Jul 8, 2021
    Michelle from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Is there any way to retrieve my ticket number with a confirmation number purchased from last year before the pandemic? I have printed tickets but the whole ticket number is cut off aside from the confirmation number

    Hi there, Michelle!

    I’m glad you stopped by planDisney with a Disneyland Resort question. I’m not sure exactly what type of theme park tickets you purchased in 2020, but as you probably heard, many ticket types with unused days were granted an expiration date extension to December 16, 2021, so you still have plenty of time to make 2021 a more magical year!

    Using the Disneyland mobile app, you should be able to find any tickets previously linked to your Disney account. Open the app, then tap on the icon that looks like three horizontal lines. Select "Tickets and Passes" to display any linked tickets. If you purchased your theme park tickets directly from the Walt Disney Travel Company or on Disneyland.com, you should have received an email that includes details about your order, along with the confirmation number you mentioned. Try searching for the words “Disneyland Confirmation” within your email inbox or do a search for the confirmation number you have on hand. If you’re still unable to locate your ticket information, please call the resort’s ticket helpline at (714) 781-4636 to speak directly to a Cast Member who can assist you further.

    I hope this helps, Michelle, and that you’re able to visit the Happiest Place on Earth very soon! Please send more questions to planDisney as you continue planning your pixie-dusted vacation.

    Wishing you magic,
    Courtney
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Meet the Panelist: Courtney, California

I'm a lifelong Californian who's been making magical memories at the Happiest Place on Earth since I was a little girl! Now that I'm the mom of a spirited son and daughter, I love seeing the Disneyland Resort through their young eyes. Our family is perpetually planning our next Disney Parks adventure, and I'm excited to help make your dream vacation a pixie-dusted reality too! Learn More About Courtney

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