• On Sep 27, 2021
    Kenia from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How can I retrieve my expired multi-pass tickets (expired Jan 12, 2021)? I wasn't able to use them because of pandemic and the URL doesn't work anymore.

    Hey Kenia!
    Welcome to planDisney!
    It looks like someone is coming home for the holidays! The Happiest Place on Earth gets a festive makeover for Holidays at the Disneyland Resort. This very merry celebration will run from November 12, 2021 to January 9, 2021 so it looks like you’ll get to join in on all the fun during your trip. I’m really looking forward to all the amazing food booths during the Festival of Holidays and can’t wait to see what’s in store.
    I see you have some theme park tickets that you were not able to use before the closures. Since your tickets expired January 12, 2021, I’m going to assume they were the non-promotional multi-day tickets that have been extended through December 16, 2021. I’m sorry to hear that you have been having some trouble re-linking these tickets to your Disney account. You’re going to want to give Ticket Services a call or if you're close enough you can stop by one of the ticket booths at the Disneyland Resort so a Cast Member can assist you. If calling, I recommend Sunday mornings as the wait time seems to be a bit shorter than other days.
    Well Kenia, you'll be singing Fa la la la la with Mickey and Minnie in no time!
    Remember, always believe in the Magic!
thumbnail image for Andres

Meet the Panelist: Andres, California

Hello from Southern California! I live 90 minutes from the "Happiest Place on Earth." I love photography and the Disneyland Resort and when you put them together, it's pure magic! I have a Disney-loving, rope-dropping family of four. My wife even calls me the Rope Drop Champion. I'm an Annual Passholder and Disney Vacation Club Member, with home resorts on both coasts. I can't wait to help you experience the most magic while on vacation and show you how to rope drop like a pro! Learn More About Andres

Related Video

  • thumbnail image for Making Family Vacations a Priority | Disney Vacation Club

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.