large family coming out of Cinderella Castle
  • On Apr 20, 2022
    Jaynee from IN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My resort ressies, ADR's, and DAS preselections show up on the email Disney sent but now they are not in my disney experience under future plans for past 3 days. Should I be worried, what should I do to get them back on my phone?

    Hello Jaynee, and welcome back to planDisney!

    I can certainly understand your concern as it relates to ensuring your Advanced Dining Reservations and your Disability Access Service (DAS) selections are still in place. I would have the same concern because you want your Walt Disney World Resort vacation to be perfect, and there is nothing wrong with that. 

    I have experienced a similar situation, and it did cause a moment of panic, but thankfully everything was still intact. If you cannot access your plans via the My Disney Experience via your smartphone, try accessing it from your account using the website and your available device or computer. If it shows up on the website, perhaps your app has a temporary glitch, and it could fix itself. Also, have you tried uninstalling and reinstalling your app? Maybe a quick reset is all that is needed. These prescribed solutions are just tricks I have tried that seem to work in the past. If you continue having issues, it might be a good idea to call (407) 939-4357 and speak with a cast member who will be able to check to ensure everything is still in place and help to make sure your app is functional.

    Please let us know how we can help you continue to plan for your upcoming vacation!

    Have a magical time!

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Meet the Panelist: Raquel, Texas

As a mom of two children 6 years apart in age, it takes some creative planning to give each child a memorable Disney experience. Adding in a sprinkle of surprise pixie dust makes each vacation special for everyone.
Learn More About Raquel

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