Pluto Topiary at Epcot International Flower & Garden Festival
  • On Feb 15, 2022
    Kelly from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My resort package successfully linked to my account & I was able to add the tickets to my Google wallet & make park reservations. Why can't I see my tickets in the My Disney App?

    Hey Howdy Hey Kelly and welcome to planDisney!

    Looks like things are coming along with the planning for your upcoming trip next month. Sounds like everything is working as it should with the ability to have your resort package linked to your My Disney Experience account as well as your ability to get your Theme Park Reservations set up. I feel that I always have one thing that does not work quite right as well, so let's talk about some options that may work for you to get your tickets on the app. 

    One thing that I have found that was tricky about the My Disney Experience app was the timing. Sometimes when I link everything to my account, some things take a little longer to load, like the tickets. Usually, within 24 hours all my reservations and tickets are up to date. As long as you have the verification on your My Disney Experience online account, you are good to go. I would also try to refresh and restart your app, this sometimes is enough to reset things so they load appropriately. If this step does not work, you can try to uninstall and reinstall the app on your smart device as this has worked well for me if the other options did not. The final option if none of these work is to call Disney at (407) 939-4357 and a Cast Member will be glad to help you with this issue. 

    Hopefully, this is a minor issue and you are able to get everything resolved well in time for your big trip next month. We cannot wait to welcome you to the Most Magical Place on Earth! If you have any other questions please let us know, we love talking about all things Disney!

    Happy planning, 

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Meet the Panelist: Nick, Ohio

Hey howdy hey, I’m Nick! My happy place will always be Walt Disney World Resort and is where we call “Home”, but we do vacation exclusively in Cincinnati, Ohio for most of the year. My happily ever after is shared with my 3 girls, my beautiful wife and my career in Physical Therapy. I love any excuse to talk about Walt Disney World Resort and am so excited to help you discover the Magic of the Resort. Learn More About Nick

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