Mom and Dad planning vacation
  • On Apr 13, 2023
    Georgia-rose from Kent Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My resort hotel booking is linked on the web version of my Disney experience but I can’t see it or link it on the app. When I try to view “resort hotel” on the app, it asks me to link it with my reservation number but when I do that, it says it’s linked.

    Hi Georgia-Rose, welcome to planDisney. We appreciate you bringing us your question, and let's try and dispel those issues you are having seeing your Resort stay in the My Disney Experience App

    It's great that you have been able to link Disney Resort hotel reservation on the desktop version of My Disney Experience. At the risk of sounding like every IT helpdesk across the country, I recommend you delete the My Disney Experience App off your phone and then reinstall it, ensuring you enter the correct sign-in details. On a recent Walt Disney World adventure, my App started working correctly again after taking these steps.  

    You should also be able to see any tickets purchased and family and friends with whom you are linked in the My Disney Experience App. If you can't see these details, and despite reinstalling the App, can't see your Resort stay, I recommend speaking with one of the Disney Experts.

    You will ultimately find the My Disney Experience App a helpful tool. It provides access to up-to-date ride wait times, Mobile Food and Beverage orders, and Virtual Queues (Guardians of the Galaxy: Cosmic Rewind is worth the hype). As a Disney Resort hotel Guest, you'll also be able to access Online Check-in through the App. 

    Georgia-Rose, I wish you blue skies and sunshine for your Walt Disney World adventure. Please pop back here if I can help with anything else, Louise.
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Meet the Panelist: Louise, United Kingdom

Welcome to planDisney! I'm happiest in perpetual planning mode for our next Walt Disney World trip - it's my chance to catch a bit of Disney magic in-between visits.

Walt Disney World provides the ultimate sense of escapism! I understand how much guests want to get out of their trip, especially when travelling internationally. Please let me help you prepare a 'practically perfect in every way' journey so you can be truly whisked away by Disney magic!

Learn More About Louise

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