Castaway Cay; Side View of Ship;
  • On Nov 11, 2023
    Kimberly from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I resolve folio issues once off the cruise

    Hi Kimberly, 

    Welcome to planDisney and thank you for asking us a question!

    I’m truly sorry to hear that you have some unresolved folio issues following your last Disney Cruise Line vacation. The good news is that, even though your sailing may be over, you can still absolutely resolve any questions you may have once you’re home. First, navigate over to the “My Cruise History and Folio” link in the “Already Booked” tab of the Disney Cruise Line website. You’ll be able to download your folio up to 90 days after your sailing date. 

    Then, once you have a copy of your folio on hand identify the issue you’d like to resolve and reach out to Disney Cruise Line either by email or by phone to discuss the situation. I also recommend that you have your reservation number handy so that they’ll be able to look up your information more quickly. 

    I hope that this helps you resolve your issue. Please don’t hesitate to come back and see us if you have any other questions. 

    Have a Magical Day, 

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Meet the Panelist: Lynne, Quebec

Hi, I’m Lynne from Montreal, Quebec, Canada! I’m a working mom who enjoys snuggles with my son and my husband, who has been my sweetheart since 1997. We’ve been lucky enough to experience several milestones in Walt Disney World, including our wedding and honeymoon in 2009. As Disney Vacation Club members, we often plan trips for large, and sometimes even multi-generational, groups to come and enjoy the fun with us. Learn More About Lynne

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