Family in Magic Kingdom
  • On Jan 23, 2022
    Jimmie from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have "Fl Resident Exchange Certificates" purchased at military base w/ discount of $42.00. We are linked to daughter-in-law Experience Account, but cannot attend. How can she re-assign certificates to another family member for a future visit?

    Hiya Jimmie!

    Thank you so much for submitting your question and welcome to planDisney. I see that your Disney vacation is coming so very soon, how exciting! Your family must be so excited and I hope that you will all be able to experience the magic together real soon. Life happens, but thankfully there are a few ways to push back your Disney vacation.

    Theme park tickets typically can be reassigned provided that they have not yet been used and that the person they are reassigned to is in your Family & Friends List. However, the lines are a bit blurry when it comes to Florida Resident tickets. In this case, I would recommend that your daughter-in-law goes into her My Disney Experience account and clicks on "My Plans." There she will be able to click on "Tickets & Memory Maker" and see which tickets she is able to reassign. If your daughter-in-law manages your plans for you, she will be able to reassign your tickets provided that the option appears on her My Disney Experience account, but if you manage your own plans you would have to reassign the tickets yourself. If the option does not show up on the My Disney Experience website, I would recommend calling a Guest Relations Cast Member as they will be able to give you more information about your ticket type specifically and might even reassign it for you. It is also important to note that since these tickets are Florida Resident tickets, the Guests using them must show proof of Florida residence.

    If you are not able to reassign your tickets, however, the good news is that you can simply reschedule your tickets to a later date. To do so, you would go into your My Disney Experience account and click on "Change Ticket" in "Tickets & Memory Maker." Be mindful, though, that you might have to pay for the price difference of the tickets. If the tickets expire, you would also be able to put the amount you already spent on these tickets into purchasing new tickets of equal or higher value. That way, you can either plan a new family trip any time this year, or simply purchase new tickets when you are ready to travel. Since you purchased your tickets from a military base, however, I would recommend checking with them if that is also an option they offer as Disney might have different exchange policies.

    I hope this was helpful, Jimmie, and that you are able to get back to the magic as soon as possible! If you or your family have any other questions in the time leading up to your trip, don't hesitate to reach out.

    I am sending you all the pixie dust and I hope you have a magical day,

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Meet the Panelist: Ariane, Quebec

Hello humans! My name is Ariane and I am a French-speaking Walt Disney World Resort lover from Montreal, Canada! Since the cold does bother me (sorry Elsa!), the Walt Disney World Resort has become my second home. If you need any help planning the most magical vacation from Canada or finding the most Instagrammable spots and treats, I'm your gal! I cannot wait to help you chase the wind and touch the sky on your next Disney vacation! Learn More About Ariane

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