large family coming out of Cinderella Castle
  • On Oct 12, 2022
    Lorien from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I reserved 3 rooms for my family and was told I could manage their accounts to reserve parks, etc. MyDisneyExperience is showing that we are managed by a family member who is no longer with us. Can you let me know how I can manage our accounts? Thx :)

    Welcome to planDisney, Lorien!

    Nothing brings family together quite like a Walt Disney World Resort vacation. I have my grandparents to thank for fostering my love of Disney vacations and I know they would be proud of my efforts to continue their legacy of magical memories.

    I'm sorry to hear that one of the Disney legends in your family is no longer with us. I understand you and some family members have My Disney Experience account profiles housed under that loved one's inactive My Disney Experience account. Cast Member assistance is needed to first transfer the plans housed in your account profile to a newly created My Disney Experience account and then to switch your family members' plans to being managed by you. Someone at the My Disney Experience, MagicBand, and MagicBand+ number, (407) 939-4357, has the special kind of pixie dust needed to assist you. Before calling, you should go ahead and create your own My Disney Experience account and have the email address of the account that currently manages your account profile on hand.

    Once you have officially assumed the role of Disney planner for your family, you can view and make plans for everyone on your Family and Friends list. This includes linking various vacation entitlements, making dining reservations, purchasing Disney Genie+ service, making Lightning Lane reservations, etc. 

    I hope you have a wonderful time celebrating family and togetherness at Walt Disney World Resort, Lorien. Please consider planDisney your extended family; we hope to see you again real soon!

    Choose magic,

thumbnail image for Jennifer

Meet the Panelist: Jennifer, Virginia

Hey there, hi there, ho there! I’m Jennifer from Northern Virginia, close to Washington, D.C. Together is my family’s favorite place to be, and I’m so grateful that Walt Disney World Resort is designed to make that dream a destination. I’ve visited The Most Magical Place on Earth at every age and every stage, in every season, and for countless reasons. I can’t wait to help you maximize the magic on your next Walt Disney World Resort vacation! Learn More About Jennifer

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