Mom and daughter in GOTG - Guardians of the Galaxy
  • On Nov 30, 2022
    Michelle from IA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We reserved and purchased a hotel stay at the B Resort & Spa - Official Disney Hotel by Disney Springs - through GovX. I cannot seem to find the correct confirmation number to link it to My Disney Experience. Where do I look?

    Hiya Michelle,

    Welcome to planDisney! I see that you have discovered one of the little-known secrets of a Walt Disney World Resort Vacation; it is just as magical staying offsite at a Good Neighbor Resort Hotel. I love the Disney Springs area because some of the best dining happens there. Please try Chef Art Smith’s Homecomin’ at Disney Springs if you get a chance. There is a reason it is always hard to get a reservation; the food is incredible.

    I’m sorry you are experiencing difficulty getting your resort reservation at B Resort & Spa Lake Buena Vista linked to your My Disney Experience account. Even as someone who visits Walt Disney World a lot and constantly uses My Disney Experience, I still experience glitches. Hopefully, Vanellope and Ralph can get to the bottom of the technical difficulties. While we wait for them to swing into action, I have some tips for troubleshooting. My first tip is to contact the resort directly. They can verify your current confirmation number and ensure it is correct for you. They can also provide a usable confirmation number, should that be the problem. In my experience, that usually does the trick, but if it is still not working, it is time to get some technical help from a friendly Cast Member. A Cast Member can help resolve any issues on the backend and potentially even link your reservation. Just give them a call at 407-939-4357 and let them work some magic.

    I wish I could be more helpful, Michelle! Sending you pixie dust for your upcoming visit.

    Happy Planning,

    Ashley F.
thumbnail image for Ashley

Meet the Panelist: Ashley, Texas

Hey Y'all! I’m Ashley and I live in Texas. My family and I love trying out the yummy snacks (DOLE Whip anyone!) and taking full advantage of our resort days. When we are not piloting the Millennium Falcon, exploring Kilimanjaro Safaris, or watching fireworks, you can find me planning our next adventure to Walt Disney World! I am so excited that you are planning a trip, and I look forward to helping you dig a little deeper and find the magic in all of the wonders of Walt Disney World Resort. Learn More About Ashley

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