Mom and child as pirates on Castaway Cay
  • On Jun 4, 2022
    Jena from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I reserved a placeholder while on the disney dream last week for our future cruise. How do i access that discount while booking online?

    Ahoy there, Jena! Welcome to planDisney! We're so glad you sailed our way with your question! I'm thrilled you've taken the "planDrew-approved" approach of booking a placeholder, so you get full marks for planning ahead. You're well on your way to becoming a Disney Cruise Line pro! 

    Placeholder reservations don't really dock in the same system as your fully-booked reservations, so you won't see them on the Disney Cruise Line website under "My Reservations." This is also why to convert a placeholder into a full reservation, you always need to call a crew member to select your sailing, and there currently isn't a way to "redeem" your placeholder online.

    When you pulled into port and made that sad walk down the gangway at the end of your last cruise, you should have received an email confirmation sometime between 24-72 hours after you returned home. I always like to search for this email in my inbox by searching the term "onboard booking confirmation," since those words are usually in the subject line! And if the email is as hard to find as a lounger on the pool deck at noon, a crew member can look up your placeholder by your name and other information when you call!

    I hope that puts you more at ease about the whereabouts of your placeholder reservation, Jena! Thank you so much for your question, and if you think of any others as you continue your planning, please sail my way again here at planDisney!  

    Until then, may your anchor be tight and your compass true! 

    Andrew
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Meet the Panelist: Andrew, Missouri

Anchors aweigh! I’m Andrew - but you can call me PLANdrew! I’m a Disney husband and dad who’s been sailing with Disney Cruise Line since I was 15 years old. My family and I have embarked on incredible itineraries around the world, making magical memories on each exciting adventure. So, if “the line where the sky meets the sea calls you," I’m here to be your guide! As Maui would say, “You’re Welcome!” Learn More About Andrew

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