Mom and Daughter in Resort Room
  • On Jun 20, 2021
    Stefanie from CA Asked

    I reserved a hotel stay and purchased tickets through the website. Visit is at the end of July, but the website is not allowing me to make my theme park reservations, even though my dates are open. What do I do to get my reservations?

    Hi, Stefanie!

    Welcome to planDisney, and thanks so much for sending us your question. Your summertime trip to the Happiest Place on Earth is just around the corner! 

    It sounds like you’re already aware that to use your theme park tickets, you need to make a theme park reservation in advance. The first step is to be sure that you’ve linked the tickets to your Disney account on Disneyland.com or the Disneyland mobile app. Personally, I think using the app is the easiest way to do so, and it’s a valuable tool you’ll want to have on hand when you’re exploring the resort, too! Download and open the app and tap the icon that looks like three horizontal lines to reach the main menu. Tap "Tickets and Passes" and then the “+” symbol.  Tap “Link Tickets & Passes'' and you’ll be able to scan the barcode for each ticket with your smartphone’s camera or type in the ticket ID numbers by hand. 

    Once your tickets are successfully linked to your Disney account, select “Ticket and Reservation Details” and then “Make Park Reservations” to select an available date and confirm your plans! Please keep in mind that available reservation days may depend on the type of ticket you purchased originally. If you’re still having difficulty making a theme park reservation for your desired date after following the above steps, please call (714) 520-6222 to get live assistance from a Cast Member.

    I hope this helps, Stefanie, and that your upcoming Disneyland Resort vacation is pixie-dusted to perfection! Please ask us any other questions you have as you put the finishing touches on your plans.

    Wishing you magic,
    Courtney
thumbnail image for Courtney

Meet the Panelist: Courtney, California

I'm a lifelong Californian who's been making magical memories at the Happiest Place on Earth since I was a little girl! Now that I'm the mom of a spirited son and daughter, I love seeing the Disneyland Resort through their young eyes. Our family is perpetually planning our next Disney Parks adventure, and I'm excited to help make your dream vacation a pixie-dusted reality too! Learn More About Courtney

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