• On Mar 19, 2021
    Robin from MS Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have reservations and only six of my tickets are showing and I have a seventh ticket that is not connecting to my passes and I need help fixing it. I have called the number to get help and have been on hold for 2 hours.

    Hey there, Robin!

    Thanks for bringing your question to planDisney, where we planDisney Panelists always welcome a chance to share info and insights from our own Disney vacations as a way to help you make your own pixie-dusted vacation plans.

    From your question, it sounds like you have purchased seven Walt Disney World Resort theme park tickets, and when you are trying to make your theme park reservations using Disney Park Pass system, you're not able to make a Disney Park Pass selection for all seven Guests. 

    I'm happy to offer a suggestion that I hope is helpful, and I'll note at the start that you might need to get assistance from Walt Disney World Resort directly if my suggestion does not address the issue.

    My first suggestion is to check the "My Plans" area of My Disney Experience, and look in the Tickets & Memory Maker tab to confirm that all seven of your tickets are displayed. You can also use the My Disney Experience mobile app to look at the "Tickets and Passes" tile. If you're not seeing all seven tickets displayed, you could use the "Link Your Reservations and Purchases" feature to link the seventh ticket. If you're using the My Disney Experience mobile app, you would simply tap the plus sign on the "Tickets and Passes" tile and then tap "Link Tickets & Passes."

    Once all your tickets are linked, you should be able to make all your theme park reservations through the Disney Park Pass system.

    Robin, I'm hoping this info is helpful, though my recommendation would be to reach out to Walt Disney World Resort directly if you need assistance. I know the wait times could be longer than you'd anticipate given the many Guests who are also making magical plans. My suggestion is to try contacting Walt Disney World Resort Ticketing at (407) 566-4985, or contacting the Internet Help Desk team at (407) 939-7765, or use the online Chat service. Keep in mind that Cast Members can assist between 7 a.m. and 11 p.m. ET. 

    Robin, here's wishing you all the fun for your Walt Disney World Resort vacation!


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Meet the Panelist: Jerry, Pennsylvania

The playful and creative optimism of all things Disney has enthralled me since I was a kid. I loved watching "The Wonderful World of Disney" on Sunday nights, seeing all the live-action and animated classics in theaters, and — of course — visiting "The Most Magical Place on Earth" for the first time 45 years ago. These days, the big kid in me still loves to play Disney. As a long-time Disney destinations vacationer, I'm looking forward to helping you play Disney starting here at planDisney! Learn More About Jerry

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