• On Oct 3, 2021
    Lisa from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have reservations at the resort at Disney and also bought tickets. On my laptop it stopped showing all my information. I never had this happen. Can someone tell me how to see it on my laptop again? Thank you!

    Hi Lisa,

    Thank you for dropping by planDisney with a question! 

    Well now, this is a dilemma. It sounds as if your vacation package or resort hotel reservation is no longer linked in your My Disney Experience account. First, make sure you are logged into My Disney Experience. Click on My Plans, and then scroll to see if your reservation details are there. If not, try linking that reservation again. Find the confirmation number, click on My Plans, and then click on Add More Plans. Select Link Reservations and Purchases to see if you can link the reservation again.

    If that does not work, I suggest you contact a Cast Member in Website Support by phone. Make sure you reach a Cast Member in Website Support so do not select any other option. They can see your My Disney Experience account details and resolve all kinds of problems. They helped me resolve several account issues in the past. 

    Once that reservation is linked properly again, make sure you have Disney Park Pass system reservations for all of the days you have valid theme park admission. If you need to check park pass availability, use the theme park reservation availability calendar to check. Looking at the dates of your visit, parks could get crowded, so be sure to have those park pass reservations secured.

    Lisa, I am sending a little extra reservation pixie dust trusting that you will get that reservation linked successfully. Once you do, start thinking about your advanced dining reservations if you have not already done so. Check your booking window and mark that date on your calendar. My girls and I are so excited because we are visiting in December and our dining reservation window is upon us!

    Magic and memories,
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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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