• On Mar 11, 2021
    Darlene from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I make reservations if I have an military exchange fe certificate from fort benning?

    Welcome to planDisney, Darlene!

    Mine is also a military family, and on behalf of my fellow panelists, I would like to thank you for your service to our country. My family returns to the Walt Disney World Resort again and again because it’s the perfect place for us to connect as a family and make special memories – and the special offers for military members don’t hurt either!

    When you purchase your Military Promotional Theme Park Tickets at your local base ticket office, it’s common to receive exchange certificates instead of ticket cards. The good news is that it’s very easy to link your exchange certificates to your My Disney Experience account so the system sees you have a valid ticket, and then you’ll be able to make your Disney Park Pass reservations. 

    First, you’ll need to set up a My Disney Experience account if you haven’t already done so. Each person who holds a ticket will need an account. Once your accounts are set up, visit “Tickets and Passes” and then follow the steps to add each exchange certificate. Where the system asks for a Ticket ID, you’ll enter the number on your exchange certificate; that number is usually on the back. When the number is accepted, you’ll be prompted to assign the ticket to a Guest. Follow those steps for each of your exchange certificates – I like to write the name of the Guest in permanent marker on their assigned pass (this helps the process of activating the tickets, which I’ll review for you below, go smoothly).

    Once the tickets are added and linked, you’ll be able to make Disney Park Pass reservations for each day. This helpful video walks you through the process, or you can follow the steps on the Disney Park Pass web page. Once you’ve made your reservations, you’ll see them in the My Plans section of My Disney Experience.

    You will need to activate the exchange certificates when you arrive at the Walt Disney World Resort. The process is quick and easy: visit a Guest Relations location outside any theme park or in Disney Springs, present your valid military ID and the exchange certificates, and the Cast Member will say “bibbidi bobbidi boo” and turn your certificates into ticket cards. Then, let the magic begin!

    If you have trouble getting the system to accept your exchange certificate numbers, or with any other part of this process, please call the My Disney Experience Cast Members at (407) 939-4357. I’ve had to do this in the past, and they’re always so helpful.

    Darlene, have so much fun on your visit to the Walt Disney World Resort! As you make your plans and dream about your Disney days, please come back and see us if you think of any more questions. It’s always a pleasure to help a fellow military family.

    Wishing you a magical vacation,
thumbnail image for Robyn

Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

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