Hi Joseph!
It sounds like you’re in a bit of an unusual ticketing situation, but I’m happy to help you figure this out!
Generally,
theme park reservations cannot be booked without a theme park ticket linked to your
My Disney Experience account. So if you were able to book theme park reservations, I would expect you to have a ticket linked to your account. Keep in mind that theme park reservations and theme park tickets are displayed in separate sections of My Disney Experience, so I recommend that you visit the
My Disney Experience Tickets, Passes, & Memory Maker page to verify that you don’t have tickets linked.
Since you said your card wasn’t charged, it sounds like your purchase may not have processed correctly. So if you are unable to locate your tickets on the My Disney Experience Tickets, Passes, & Memory Maker page, I recommend that you
call the Existing Tickets Cast Members to get information about your specific tickets to ensure you’re all set to proceed with your magical visit.
Hopefully, you can get your ticket situation squared away soon so you’re ready to enjoy your upcoming vacation. Let us know if we can help you again as you continue planning your trip! T-T-F-N, ta ta for now!
~Crystal