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  • On Jun 22, 2020
    Judy from TX Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have had reservations changed twice because of Covid, I originally had tickets, dining, and park hopper. Dining and park hopper have been canceled. Now My Disney Experience does not show my tickets or allow me to choose my parks? Any suggestions?

    Hey there, Judy! Welcome to the Disney Parks Moms Panel. 

    While I am happy that you stopped by with your question, I'm sorry to hear that Wreck-It Ralph invaded your My Disney Experience Account. Judy, I will do my best to channel my inner Fix-It Felix and help you on your way to winning this vacation planning game.

    First, let me share that I have also needed to modify vacation plans and appreciate your question. Since it looks like technical support specific to your account is what is needed, I would recommend calling into the website support line at (407)939-4357. Since there are quite a few people anxious to return to the Magic, you may experience a bit of a wait to speak with a Cast Member. If you are short on time and aren't able to call, I would recommend emailing the Help Center using this link. 

    Judy, I hope that your My Disney Experience account is restored soon and you are able to secure those Disney Park Pass reservations. Before you arrive, make sure to read all about the new health and safety measures you'll find on your next visit. 

    Wishing you a trip full of pixie-dusted moments. Please come back and see us here at the Disney Parks Moms Panel with any other questions you might have, 

    Lauren 
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Meet the Panelist: Lauren, Pennsylvania

Greetings from central Pennsylvania! Hi, I’m Lauren and I can’t wait to answer all of your Walt Disney World Resort and Disney Vacation Club questions. My husband and I became Disney Vacation Club Members because we love visiting the Disney Parks and with hectic day-to-day schedules, wanted to prioritize time away for our family. The options at the Walt Disney World Resort make each trip unique and I am excited to help other families build vacations with those unforgettable moments.

 Learn More About Lauren

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