• On Jul 16, 2021
    Michelle from MA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have reservations and I had to make a change and add a another child and it’s not appearing on my Disney experience app so I can reserve parks.

    Welcome to planDisney, Michelle! 

    It sounds like you’ve got some villains working against your technology! Don’t you just hate it when that happens?! Luckily for you, I have princesses, princes, queens, kings, heroes, and Mickey Mouse himself on my side! Let’s see what we can do to locate your lost boy/girl and get them back on your My Disney Experience Mobile App! 

    Before you worry too much, I’d recommend trying to link the child’s information again, as it may not have gone through properly! See if that works first! If not, follow the tips below.

    Sometimes, it just takes a little bit of refreshing to locate your missing Guest! I’d recommend logging out of the My Disney Experience Mobile App, logging back in, and seeing if that properly loads your party members on your App! If it doesn’t, I’d even recommend going as far as deleting the My Disney Experience Mobile App from your device, re-downloading it, and trying again! 

    If you find that the child is still not appearing on your My Disney Experience Mobile App, I’d recommend calling Website Support at (407) 939-4357. They will be able to address your problem, and make sure your party is complete so you can successfully make Disney Park Pass Reservations

    If you have additional questions before your trip, Michelle, we’d be happy to assist you further! 

thumbnail image for Allyn

Meet the Panelist: Allyn, Wyoming

Howdy Partners, I'm Allyn! My home has been, and will always be, the Walt Disney World Resort. But, when I'm not "home," I live in the heart of Wyoming. I'm living my fairy tale as a professional fine jewelry designer, fitness instructor, wife, and an extreme Disney enthusiast! Dreams do come true, and I cannot wait to share all of my magical Main Street, U.S.A smarts with you! Learn More About Allyn

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.