Disneyland Sleeping Beauties Castle 60th; sunrise; front of castle
  • On Aug 24, 2023
    Marie from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We have reservations for 8/30-8/31 for my 60th birthday. My friend was just admitted to the hospital. If we show proof of this what are your cancelation policies?

    Hello, Marie,

    I’m so sorry to hear about your friend. I hope that everything goes as well as possible for them and your entire party.

    Fortunately, the various cancellation policies for Disneyland Resort experiences are pretty generous and allow flexibility to enjoy a visit to The Happiest Place on Earth in a way that suits the needs of most Guests. I’d be happy to share with you information about modifying or canceling various types of reservations booked at the Disneyland Resort.

    For most Disneyland Resort table service restaurants, advanced dining reservations can be canceled or modified without penalty up to two hours before the reservation time. A few restaurants, particularly those not operated by Disney in the Downtown Disney District may have different cancellation policies that allow for cancellations or modification up to one day before the reservation.

    If you need to cancel or modify a theme park reservation, visit the "My Theme Park Reservations" page. Your theme park tickets will remain valid according to the terms indicated at the time of purchase even after canceling a park reservation. So you can book another available reservation for a different date when your tickets are still valid. If necessary, it is also possible to cancel reservations for only a portion of the tickets included in a given park reservation. But what if you can’t visit the Disneyland Resort before your park tickets expire? In that case, the eTicket terms and conditions state that the amount paid for a wholly unused theme park ticket can be used toward the purchase of a new park ticket of equal or greater value.

    If you have booked a theme park tickets-plus-hotel stay Disneyland Resort Vacation Package, you can find the Vacation Package cancellation policy on the Disneyland Resort website. Vacation Package cancellations 30 days or more before scheduled arrival are fully refundable, minus any third-party fees. For package cancellations between five and 29 days before arrival, only a $200 cancellation fee and any third-party fees apply. Vacation Packages are non-refundable for cancellations four days or less before arrival. For more information or to cancel or modify an existing Vacation Package, visit the My Hotel Reservations page online or call the Walt Disney Travel Company at (714) 520-5050.

    Despite the circumstances, I hope you have a very happy birthday, Marie. And whether your whole party remains together, or you split up to visit on different days, I hope you enjoy your visit to the Disneyland Resort.

    ~Tony
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Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

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