large family coming out of Cinderella Castle
  • On Mar 31, 2022
    Anthony from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I had a reservation for my visit coming up next Thursday to the Magic Kingdom. I went on to the Disney app and my reservation wasn't there. What happened?

    Hi Anthony! Welcome to planDisney.

    Oh Boy! You are scheduled to arrive at Walt Disney World Resort in a few days! Sounds like we may have either a technical glitch or a mix-up with terminology. Let's do some troubleshooting. I know this can be confusing, but both a valid Theme Park Ticket and Disney Park Pass are required for entry prior to your visit. Grab your smartphone and open the My Disney Experience Mobile App. Click on the three horizontal lines in the bottom right-hand corner. Select "Future Plans" and scroll for "Disney Park Pass" listings. If you do not see this and feel this is in error, I suggest it is time to make a call to the Help Center. If you have confirmation emails of your Theme Park Reservations even better! Keep those handy to prove you did indeed make Disney Park Pass Reservations. Alternatively, try using the chat feature in your app or online. I suggest trying early or late in the evenings as wait times have been rather long.

    If for some reason, you cannot secure a theme park reservation, you may need to consider changing the start date of your Theme Park Ticket. Here is a link to help you through that process. I would advise going straight back to the Disney Park Pass reservation site to secure your new selection. Here is the Disney Park Pass Reservation Availability Calendar.

    Get back to the Magic to celebrate The World's Most Magical Celebration. Stay into the evening when the sun goes down and Disney icons come to shimmering EARidescent life during Beacons of Magic. My favorite is Spaceship Earth at EPCOT.

    Keeping it Magical,
    Cindy
thumbnail image for Cindy

Meet the Panelist: Cindy, Louisiana

Hey Guys, I'm Cindy (not the one from the castle) but a simple girl from Louisiana. I'm ready to help you navigate all things Walt Disney World Resort. Especially, if you love EPCOT festivals, adult trips, girls weekend getaways and my favorite runDisney weekends. So send me your questions, I'm here to help. Learn More About Cindy

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