Photo of the exterios of the France Pavillion in Epcot
  • On Mar 29, 2022
    Marcelo from SP Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, I had a reservation of my tickets in the APP in 12th Jan/22, but I couldn't found today. I tried myplans and themeparkreshad and nothing there, but the data for my reservations aren't available anymore. I have reserved only EPCOT. tks

    Hey there, hi there, ho there, Marcelo! Welcome back to planDisney, and thank you so much for bringing us yet another great question!

    It seems to me that you're having trouble locating the Theme Park Reservations that you made back in January 2022, so let's see if we can find them with a couple of tricks that I've got up my sleeve! 

    The very first thing I'd like you to do is head over to your email inbox. In my personal experience, I've always received a confirmation after making my Theme Park reservations, so if you were in fact able to secure these reservations for EPCOT, you should have received an email too.

    If you were able to locate your Theme Park reservation confirmation email or emails, the next thing I'd like you to do is head over to the Walt Disney World Resort website, hover over the My Disney Experience tab, and click on Meus planosOnce here, please scroll down until you see Meus Planos, reservas e ingressos, where you should be able to locate any and all Theme Park reservations that you've made.

    Now, Marcelo, if you didn't receive an email confirmation or if you did receive it but you can't seem to locate your Theme Park reservations on the website, it's time for you to contact a Cast Member through the chat icon in the My Disney Experience mobile app or by calling (11) 4700-2835. Again, I'm so sorry to hear that you've been having trouble with your Theme Park reservations. I'm sure you're more than ready to start exploring everything that the Walt Disney World Resort has to offer!

    I hope that this issue will be resolved for you in time for your magical Disney vacation. Like I've said before, please don't hesitate to come back here or pay us a visit at the planDisney Portuguese site with any other questions you might have! 

    Have a magical day,

    Ana Paula
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Meet the Panelist: Ana Paula, Mexico

¡Hola from Mexico City! I love to sing, hang out with my dogs, listen to Disney music, read, and watch Frozen on repeat. I am also an English teacher, and I love surprising my students with pixie dusted lessons and warm hugs whenever I can! I am thrilled and excited to share my knowledge about EPCOT and the rest of the Walt Disney World Resort–in English and Spanish–with you. ChEARS! Learn More About Ana Paula

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