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  • On Nov 6, 2021
    Lauren from AL Asked

    I have a reservation at Port Orleans Riverside and so does my Mother. I’ve paid for both rooms. I would like her room to be handicap accessible and on the first floor and I would like my room close to hers. How do I ensure this happens?

    Welcome to planDisney, Lauren! 

    You’ll be visiting The Most Magical Place on Earth SO soon! Don’t forget to pack your Minnie Ears and your sense of adventure! You’ll be enjoying the 50th Anniversary Celebration, so take it ALL in! 

    I’ve needed to get handicap accessible rooms and close quarters in the past many times, Lauren! Let’s see what we can do to ensure that your (and your mother’s) needs are met for your trip! 

    When you booked your vacation online (or over the phone), you should have been able to select the “Accessible Rooms” checkbox. If you did that when you made your reservations, you should be all set and ready to go! If you did not do that when you booked your vacation package, you will need to call a Cast Member at (407) 939-1936. (Hold times have been uncharacteristically long lately, so I would recommend calling right when the phone lines open in the morning - 7:00am EST.) You may need to be flexible with your requests as you are so close to your vacation, but the Cast Member will do their very best to get things sorted for you! You can also request your rooms to be close together on that particular phone call. 

    If you have additional questions, Lauren, feel free to visit us again at planDisney

    See ya REAL soon! 
    Allyn
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Meet the Panelist: Allyn, Wyoming

Howdy Partners, I'm Allyn! My home has been, and will always be, the Walt Disney World Resort. But, when I'm not "home," I live in the heart of Wyoming. I'm living my fairy tale as a professional fine jewelry designer, fitness instructor, wife, and an extreme Disney enthusiast! Dreams do come true, and I cannot wait to share all of my magical Main Street, U.S.A smarts with you! Learn More About Allyn

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