Magic Happens Parade at DLR
  • On Jan 27, 2023
    Karla from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi I have a reservation but one person is unable to go that day, if I cancel the reservation can I get my money back for that ticket?

    Hello, Karla,

    I’m sorry to hear that a member of your party won’t be able to make it to the Disneyland Resort this time. I hope you can all get together again for another visit later.

    While Disneyland Resort theme park tickets are nonrefundable, their magic remains intact even after canceling an associated theme park reservation. You may simply visit the "My Theme Park Reservations" page to book a new park reservation for another available date for which the ticket is still valid. You can check the ticket purchase confirmation email for expiration information. You may book a new park reservation for one-day tickets up until that expiration date. For standard multi-day tickets, any remaining days on the ticket must be used by the stated expiration date within 13 days of the first day of use, whichever comes first. The last date to use Southern California resident weekday tickets is May 25, 2023.

    There are two special cases to consider for wholly unused tickets:

    1. If the person named on the unused Disney eTicket isn’t available to use that ticket, hakuna matata! It means, “no worries.” Just reach out to the Tickets phone line to request a name change for the ticket. Or simply show up with a different Guest to use that ticket. The important thing is that only one person may use a given ticket once it has been activated. That will be verified with a photograph taken at the park entrance rather than with the Guest’s name.
    2. If for some reason the ticket can’t be used at all before its expiration date, again, the magic remains intact as long as it hasn’t been activated. You can take the wholly unused, expired ticket to a Disneyland Resort main entrance ticket booth to upgrade it to a new ticket of equal or greater value.

    Tony’s Tip: If you have a theme park reservation that covers multiple theme park tickets, you can cancel the reservation for just one of the tickets. To do so, visit the "My Theme Park Reservations" page and click “Cancel Reservation.” Don’t worry! You’ll have the chance to select only the ticket or tickets you need to remove from that reservation. Then confirm your selection and complete the cancellation. The ticket will remain valid and will show up on the “Tickets and Passes” screen accessed from the ☰ feature menu of the Disneyland mobile app. You’ll want to hang on to a printout of the Disney eTicket as well, just in case.

    I hope you have a magical time at the Disneyland Resort, Karla!

    ~Tony

thumbnail image for Tony

Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

Related Video

  • thumbnail image for Technology | planDisney Podcast – Episode 8

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.