Hi Chris, welcome to planDisney!
How exciting to be planning your upcoming
Walt Disney World vacation! I am sorry you are struggling to link your reservations, sometimes technology doesn't play nice (we like to blame Stitch). I have found that whenever I have difficulties, sometimes switching from using
My Disney Experience Mobile App on my phone and using
My Disney Experience on a computer instead works better.
Once you have signed into your account, you should be able to use this
Walt Disney World Linking Tool to add your reservation numbers. After you have linked all your reservations and purchases, you will be able to view them in the
My Plans section. If that doesn't do the trick, try calling and speaking to a Cast Member directly. They are always helpful and will be able to sort it out in no time. Here are the telephone numbers for
Calling the Walt Disney World Resort from the United Kingdom.
Chris, you mentioned
Disney Genie service and I'm glad you are aware of this Magical tool that is built right into your My Disney Experience Mobile app to help you get the most enjoyment out of your vacation. If you would like to learn more about Disney Genie and Disney Genie+, here are some "how-to"
Disney Genie Video Tutorials to get you started.
We thank you for stopping by planDisney, please come back and visit us again with all your vacation planning questions!
See Ya Real Soon,
Brenda