Moderate resort check in
  • On Mar 2, 2022
    Jaynee from IN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have 2 reservation numbers for my family and my brother. Did online check in. No where to request connecting rooms or 2 reservation numbers. Brother has cancer, in w/c. I'm his caregiver. Need connecting rooms. Help!

    Hey Howdy Hey Jaynee and welcome back to planDisney!

    One great thing about a trip to Walt Disney World Resort is the accommodations provided by the Cast Members. Taking trips with larger parties and several reservations to handle as a family can be tough, but don't worry Disney is great about trying to make your trip as easy and as Magical as possible. 

    You are starting off on a good note by checking in early and trying to get your requests in as soon as you can as this gives the Cast Members more time to try and make your requests happen. When it comes to getting adjoining rooms with separate reservations, you are right, you cannot do this online you would have to call in. Call Disney at (407) 939-1936 and explain the situation to the Cast Member you speak with. They can make special notes and requests on their end to try and get you the accommodations you need for your parties, such as adjoining rooms and even a handicap-accessible room if possible. Disney Cast Members try hard to make these requests possible but are not guaranteed. When you do a check-in to your resort on the day of your arrival, you can always inquire about the status of the requests to see if they were able to accommodate your requests. 

    Considering your situation, if you have not already I would highly suggest looking into Disney's Disability Access Service. If you anticipate issues waiting in lines, this service allows you to put your name on a list and your wait reflects the current wait time of the line but you can wait elsewhere without having to physically be in the line. You will be given a return time to come back to the attraction and then proceed to the front with a much shorter actual wait time in the line. Disney also has some information available about transfer requirements on their attractions if you anticipate this might be an issue as well. All of this to help plan your trip and take a lot of the anxiety of not knowing out of the mix. 

    I hope this helps and good luck with your continued planning! Let us know if there is anything else we can help you with!

    Happy planning, 

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Meet the Panelist: Nick, Ohio

Hey howdy hey, I’m Nick! My happy place will always be Walt Disney World Resort and is where we call “Home”, but we do vacation exclusively in Cincinnati, Ohio for most of the year. My happily ever after is shared with my 3 girls, my beautiful wife and my career in Physical Therapy. I love any excuse to talk about Walt Disney World Resort and am so excited to help you discover the Magic of the Resort. Learn More About Nick

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