Father and son walking through BOG
  • On Apr 28, 2021
    Noreen from PA Asked

    My reservation is not showing my husband as part of it. The package I got includes him, my son, my daughter and myself. How can I fix this?

    Hey there, Noreen!

    It's fun to welcome you here to planDisney! I can imagine you're getting excited for your trip and counting down the days until your Walt Disney World Resort vacation.

    I would love to perform some Sorcerer Mickey magic and fix, or guide you on how to fix, what's displaying for your vacation package. It sounds like you booked a vacation package that includes your Disney Resorts Collection hotel and your theme park tickets, and yet you're only seeing three Guests of your four display in your My Disney Experience account. My best suggestion is for you to call the Walt Disney Travel Company at (407) 939-5277 and get their guidance on how to address the issue you're seeing. You can also try to connect with them through the live chat feature online. It could be that the fix is an easy one. I'm hopeful that the friendly Cast Members can help you resolve the question quickly. 

    One of the key steps you'll want to complete when you have each of the four of you displaying as you expect is to make your theme park reservations through the Disney Park Pass system.

    Noreen, I hope you'll return to planDisney and ask us any questions if you're looking for recommendations on how best to enjoy your vacation at The Most Magical Place on Earth. We're always excited to share our suggestions from our Disney destination vacations.

    Here's wishing you and your family a wonderful Walt Disney World Resort vacation!

    Jerry
thumbnail image for Jerry

Meet the Panelist: Jerry, Pennsylvania

The playful and creative optimism of all things Disney has enthralled me since I was a kid. I loved watching "The Wonderful World of Disney" on Sunday nights, seeing all the live-action and animated classics in theaters, and — of course — visiting "The Most Magical Place on Earth" for the first time 45 years ago. These days, the big kid in me still loves to play Disney. As a long-time Disney destinations vacationer, I'm looking forward to helping you play Disney starting here at planDisney! Learn More About Jerry

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