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  • On Oct 14, 2021
    Jessica from NJ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have a reservation for 2 for the very merry Christmas celebration but do not see it on my app, it is linked to the other persons app but only 1 person shows up not 2. Is there something we can do to fix this before the beginning of November? Thank you

    Hey, Jessica! Welcome to planDisney, and thank you so much for stopping by! I am so excited you’ll soon be visiting Walt Disney World during the holidays and attending Disney Very Merriest After Hours! It will surely be an incredible celebration, complete with sights, sounds, and tastes of all things merry! 
     
    The tickets for this event are somewhat tricky, as I’ve experienced with my own. The event will not be listed under “My Plans.” Instead, you will find the Tickets under “My Tickets” within your My Disney Experience account. Whoever purchased the tickets would have been asked to assign them to each Guest via their My Disney Experience account, unless you purchased by phone. Therefore, be sure that this step has been completed correctly and that no tickets remain unassigned. If you find that this does not help, simply contact Disney Enchanting Extras via telephone to ask for assistance! The Cast Members will be standing by, ready to help you! 
     
    Jessica, I hope that these tips help you continue to make those final plans for your next Walt Disney World vacation! You’ll be there right in time to celebrate the 50th anniversary of Walt Disney World, so get ready for some extra magic and amazing memories! 
     
    Clara
     
thumbnail image for Clara

Meet the Panelist: Clara, Ohio

Hi, friends! I'm Clara, a Pediatrician from Cincinnati, OH, a mom to two Disney-loving boys and married to my college sweetheart.  As a native Spaniard and Spanish speaker, my happiest early memories of life in the United States were formed at Walt Disney World. I love to find ways to sprinkle some R&R and good food among the hustle and bustle of our Disney vacations, and I would love to help you do the same! Learn More About Clara

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