• On Aug 19, 2021
    Kattia from Metropolitana Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I had a reservation for june, and I bought 2 magic bands in january with the "pick up at front desk" option. I had to cancel my reservation and then I bought a new package for september. Are those magic bands still at the front desk of my hotel?

    Hello, Katia! Welcome to planDisney, and thanks so much for stopping by to see us. I’m happy to hear that you’ve been able to reschedule your Disney vacation! MagicBands are a must-have during any Walt Disney World vacation, so I would be happy to help you sort out your order and keep dreaming of your next visit!

    My best advice regarding the bands would be to see if there are new bands matching the description of the ones you purchased previously within your My Disney Experience Account. If you see new bands listed there that you do not recognize, it could be the ones previously purchased. Otherwise, I think the next course of action would be to call Disney Reservations and inquire about the bands. Hopefully, they can let you know that they’ve processed a refund or will be able to do so over the phone. If so, I hope you can feel confident in ordering new ones that you will love as much or even more!

    Katia, I hope that this information helps you continue to plan and dream for your next Disney vacation. If we can help you again in any other way, do not hesitate to reach out to us again! We are hEAR whenever you need us.

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Meet the Panelist: Clara, Ohio

Hi, friends! I'm Clara, a Pediatrician from Cincinnati, OH, a mom to two Disney-loving boys and married to my college sweetheart.  As a native Spaniard and Spanish speaker, my happiest early memories of life in the United States were formed at Walt Disney World. I love to find ways to sprinkle some R&R and good food among the hustle and bustle of our Disney vacations, and I would love to help you do the same! Learn More About Clara

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