• On Jun 15, 2021
    Lauren from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi! I have a reservation for July but I saw in the reservation availability my actual day i want to visit is open. I’ve tried rebooking for that day but the calendar says it’s now full. The availability calendar shows it’s still open. What do I do?

    Greetings Lauren,

    Thank you so much for visiting us at planDisney today, we will be more than happy to help answer your question. 

    Without knowing the specifics of your Theme Park ticket, I do have a couple of factors that may help understand your ticket and the reservation process. My first question for you is, how many days are you planning on visiting. It does sound like you may have a tiered 1-Day ticket that may impact the days you can visit. Since 1-Day tickets are divided into tiers, you might be trying to schedule your visit on a date that isn’t included with your current ticket. 

    The good news is, you can upgrade your existing ticket, if you do decide to use it for a day on which it is not valid. You’ll want to go ahead and complete your upgrade at any Disneyland Resort Guest Relations location, some limitations may apply. If you would rather not upgrade your ticket, then you’ll want to select a new date to visit that is included with your current ticket.

    I do hope this helps answer your question, Lauren. If you still find that you are running into troubles with your ticket, I recommend giving the Ticket Service line a call. A Cast Member will be more than happy to look up your existing ticket and help you with any other questions you may have.

    Have a Magical visit and please wave to Mickey Mouse for me!
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Meet the Panelist: Shantel, Arizona

Hi ya Pals! I'm Shantel from Arizona. I am a mom of two and a military wife. I grew up going to the parks, and now we're sharing that tradition with our kids. When I am not visiting the Walt Disney World Resort, I'm at home researching and planning for our next trip! One of my favorite things to do is search for new snacks to try, especially if they are Mickey shaped. I'm definitely living the dream my heart wished for! I cannot wait to answer your questions and help make your vacation even more magical! Learn More About Shantel

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