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  • On Jan 13, 2023
    Emily from NE Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I had a reservation that I'm not seeing here on the new site, checking in this March. Where do I go to see my current plans?

     Welcome to planDisney, Emily! 

    Thanks for stopping by with a question for us. 

    I love that with My Disney Experience account, Guests can make new plans, modify them if needed, and it’s a great way to keep plans organized! I’m happy to help you locate your current reservation. 

    Please open your My Disney Experience Mobile app and select the three horizontal lines on the bottom right screen. You will then want to choose Future Plans from the menu, as this is where your plans for March should be. If for any reason, your plans are not there, we can try linking your reservation to your account. To do this, please head back to the home page, then select the three horizontal lines again. Next, you will want to scroll down until you see Link to Account and select it. Then, on the top menu, please choose Type ID and add your reservation information here. 

    If this still doesn’t seem to work, I recommend you call the Internet Help Desk so a friendly Cast Member can look into your account. You can reach them at 407-560-CHAT (2428).

    With your My Disney Experience Mobile app, you can utilize the new complimentary Disney Genie service, which can help you create a personalized itinerary. For an additional cost, you can add the Disney Genie+ service, which allows Guests to make Lightning Lane selections and zip through the Lightning Lane queues on these attractions! 

    We can’t wait to welcome you to the magic, Emily! Have an enchanting visit!

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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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