Hey there Terri! Thanks for stopping by the Disney Parks Moms Panel with your question -- I'm so happy you did! During this time of much uncertainty, it is important to know that you will be able to embark on your next magical Disney vacation at a time that is right for your family. Walt Disney World is committed to helping its guests navigate these scenarios. The details of all the current procedures and cancellation policies are outlined on the
Experience Updates page for easy viewing.
There is a page that specifically addresses
cancellations and refunds, where you will find further details. To summarize, it has been announced that Walt Disney World is waiving all Disney-imposed cancellation fees for Resort Rooms and Packages beginning on any day prior to and including 10/3/2020. This is subject to change, but hopefully it will bring you some much-needed peace of mind to know that you’ll have the flexibility to make your plans work for you and your loved ones. If you do decide you are ready to cancel your trip, please contact either your travel professional, the Disney Reservation Center via the chat function on the Disney World website or the
Walt Disney World Reservation line via telephone.
Terri, I hope that this information helps you to find a solution soon and that you’ll soon be embarking on the Disney vacation of your dreams! Whether in a rustic cabin or a tent,
Fort Wilderness is a truly amazing place, and I know you’ll have an amazing time whenever you can visit. In the meantime, if we can be of any help again in the future, please do come to see us again!
See ya real soon!
-Clara