• On Oct 3, 2020
    Lori from AR Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, we have a reservation for all 4 family members the end of October; our oldest can no longer join us on the vacation. How do I cancel her tickets, and do we get a refund? Any guidance would be great! Thank you!

    Hi there, Lori, and welcome to planDisney! I’m so glad you’ve stopped by with your question. 

    It sounds like you’re in for a fun family trip this month! I’m so very excited for you. Since the beginning of the Disney Parks' phased reopening, many guests have returned to the magic. I’m sure you're looking forward to doing the same! Plans do change, and now more than ever, Walt Disney World is making it as easy as possible to make changes to your vacation. To cancel the Park Tickets you’ve purchased for your oldest child, you’ll want to contact Disney Ticket Services via phone. If you explain your situation, I am sure they will find a way to work their magic for you! Alternatively, you can keep the Tickets under your daughter’s My Disney Experience account, as they will have an extended expiration date of late September 2021. 

    Please know that for any day you wish to visit the Parks during your trip, each member of your party over age 2 will also need a valid Park Pass Reservation. Also, I’d like to recommend that you have the latest version of the My Disney Experience Mobile App on your devices so that you can have the magic at your fingertips every step of the way! 

    Lori, I hope that this information helps you as you continue to make final plans before your next visit to the Most Magical Place on Earth. Please know that we are here for you if we can help in any way in the future! 

    See ya real soon!

thumbnail image for Clara

Meet the Panelist: Clara, Ohio

Hi, friends! I'm Clara, a Pediatrician from Cincinnati, OH, a mom to two Disney-loving boys and married to my college sweetheart.  As a native Spaniard and Spanish speaker, my happiest early memories of life in the United States were formed at Walt Disney World. I love to find ways to sprinkle some R&R and good food among the hustle and bustle of our Disney vacations, and I would love to help you do the same! Learn More About Clara

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.