Hoop De Doo Revue
  • On Feb 20, 2024
    Marilyn from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I had a reservation at Disney World for 2 days in March 23rd. I had to cancel the reservation due to a back injury. I was told I could use the pass later. Please tell me the status of the pass.

    Welcome to planDisney, Marilyn. I hope that this answer finds you feeling much better and ready to tackle a vacation at the Walt Disney World Resort!

    When you do not use a theme park ticket during the window intended, the value of the ticket can usually be used toward the purchase of new tickets in the future. To see the tickets in your account, log onto your My Disney Experience mobile app and select the 3 horizontal lines (☰) in the bottom right-hand corner. Next, select "Tickets and Passes" and you should see your tickets there. When it comes time to apply the value of these tickets to another ticket purchase, you can select the ticket and tap "Change Ticket." You'll then select a new start date and follow the prompts to complete the process. It's important to note that if your new tickets are more expensive, you will be responsible for the difference when you change the ticket date and if it's less expensive, you will not receive a refund for the difference. If you run into any issues or you have questions specific to your account, you can call a friendly Cast Member at the resort and they'd be happy to help!

    Since it looks like you're planning to reschedule your trip to December of this year, you'll definitely want to follow along with the Disney Parks Blog during the month of June and beyond. Why the month of June specifically? Because that's Halfway to the Holidays and it's usually when they start to announce all things related to the holidays at the Walt Disney World Resort. I cannot wait to visit the resort during this time of year as I'm hoping to enjoy Mickey's Very Merry Christmas Party in Magic Kingdom Park...and perhaps Disney Jollywood Nights if it's offered again at Disney's Hollywood Studios!

    Marilyn, if you have any other questions, please don't hesitate to reach out to me.

    You're never too old to be young,
    Matt
thumbnail image for Matt

Meet the Panelist: Matt, New Jersey

Well hello there! I'm Matt and I'm a Disney-loving husband, teacher, and uncle from New Jersey. You can often find me tasting my way around an EPCOT festival, rope-dropping Magic Kingdom Park, or conquering all of the Disney Mountains. I can't wait to help you reach out and find your happily ever after on your next Walt Disney World Resort vacation! Learn More About Matt

Related Video

  • thumbnail image for Guide To EPCOT International Festival of the Holidays

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.