Mom And Son Running through park; RunDisney; incredibles shirt
  • On Aug 1, 2011
    Pam from PA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have requested a copy of the free planning DVD 2 times now and it has never arrived. Any tips?

    Hi Pam:

    That sounds frustrating that you are having trouble ordering the vacation planning DVD.  Every year I look forward to those DVDs. 

    What I would do is to order the DVD to be delivered to a different address, perhaps to the house or employer of a spouse, family member, or friend (of course give your spouse, family member, or friend a head's up first).  I would also consider ordering the DVD online if you've tried ordering by phone, or ordering it by phone (407) 939-6244 if you've tried ordering it online.  If you feel the issue may be the computer, perhaps try to order the DVD from a different computer.

    Good luck.  It's a frustrating experience, but hopefully one of these ideas (try them all simultaneously) will help you get that DVD.

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Meet the Panelist: Jonas, New York

I am a family man and huge Disney fan raising two awesome and rambunctious boys.  As Disney Vacation Club members, we travel to Walt Disney World often. Learn More About Jonas

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