• On May 5, 2017
    Charlene from IL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do you request a disability accessible stateroom? Do you need to show proof of disability? Thanks so much!

    Ahoy, Charlene!

    Welcome back to the Disney Parks Moms Panel! It sounds like you're planning an unforgettable cruise aboard Disney Cruise Line! The accessible staterooms are so spacious! If you or someone you're traveling with need a little more space to maneuver within the stateroom due to being in a wheelchair or need the added features that come with an accessible stateroom, I suggest booking one! Having an accessible stateroom makes cruising with my son in his wheelchair so easy!

    There are two ways you can reserve an accessible stateroom. The first is right from Disney Cruise Line's website! Under the "Cruises & Destinations" tab, go to "Find a Cruise". Click on the drop-down arrow in the tab that says, "Travel Party". There, you will see a box where you can select "accessible room". This will give you the available accessible staterooms for the itinerary you've selected! The other way to request an accessible stateroom is by calling the agents at Disney Cruise Line at (800) 951-3532. Over the phone, they will be able to tell you which accessible rooms are available for the specific Disney Cruise you're interested in booking. I also suggest being close to a computer when you call so you can pull up the virtual deck plan of each ship and locate the available staterooms the agent tells you about over the phone!

    When you check the box on the Disney Cruise Line website indicating you need an accessible room, a message pops up stating that you may be required to show written confirmation that you need an accessible room. We've never been asked to provide written confirmation for needing a wheelchair accessible room for my son, but you will need to click the "I Understand" box before proceeding.

    Charlene, I hope you'll visit us again with any future questions as you plan your cruise with Captain Mickey!

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Meet the Panelist: Beth, Illinois

Let's talk about the WONDER and MAGIC of your FANTASY DREAM vacation aboard the Disney Cruise Line! I'm a proud stay-at-home mom to my little buccaneer with special needs and, along with my husband, a lover of everything Disney! We've had so many unforgettable memories and adventures while sailing on Disney Cruise Line. I can't wait to help you navigate through any questions you may have while planning your family's adventures at sea! Learn More About Beth

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