• On Oct 20, 2021
    Taylor from NE Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Can I get replacement ticket cards? I cannot seem to find mine? Do I need them or just my phone??

    Hi there, Taylor! Welcome to planDisney! 

    As Pooh would say, "oh, bother!" Doesn't it always seem like something goes missing right when you need it? Like your Walt Disney World Admission Cards when you're about to leave for your vacation in just a few days! Well, no worries, Taylor. We've got you!

    You absolutely can pick up replacement Admission Cards when you arrive for your vacation. If you're staying at a Disney Resorts Collection hotel, just head to the front desk and a Cast Member will be happy to take care of it for you. If you're staying offsite this time, you can pick them up at the Guest Relations windows right outside the theme park entrances. It will only take a moment, and you'll be off to the magic before you can say "heffalumps and woozles!" 

    If you'd like to try something a little more adventurous, you can save your tickets to your phone using Disney MagicMobile service! Make sure your tickets are linked to your My Disney Experience account, fire up the app on your phone, then follow these steps:

     - Touch the three horizontal lines in the bottom right of your screen.
     - Click on the "Disney MagicMobile" tile (you may be prompted to log in again).
     - Choose the Guests you'd like to create a pass for and select a design.
     - Click on the prompt to add to your digital wallet.
     - Go to your wallet app, and TA-DAAA! Your passes should be there! 

    When you get to the theme park, you can hold up your phone to the touchpoint, and you're in! Disney MagicMobile also works with Apple Watch Series 3 or later. If you'll have multiple family members' passes on one device, you'll need to open your wallet and swipe through each pass to scan it individually. It's still probably a good idea to go ahead and pick up replacement Admission Cards just in case, but it's a fun way to play with the new technology!

    Taylor, I hope this helps you cross one more thing off your to-do list! It's almost time for you to head to The Most Magical Place on Earth! I wish you a wonderful vacation, and to quote Tigger, "TTFN" - Ta Ta For Now!

    Keep Disney Dreaming,

    Kathy K.
thumbnail image for Kathy

Meet the Panelist: Kathy, Florida

I've lived my whole life just an hour's drive from Walt Disney World, so I've been a regular visitor for as long as I can remember. Even after all these years and so many visits, I love that there's still so much to discover! Now that I'm a mom myself, seeing my favorite place through my son's eyes has given me a whole new perspective that I enjoy sharing with other parents of young children. Learn More About Kathy

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