Avengers Campus featuring Spiderman
  • On Oct 31, 2023
    Ernesto from AZ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Could I get a replacement part for my spider bot? It's the top that flies off. Mine came broken. It's the red and blue one.

    Hey there Ernesto and welcome to planDisney. There is nothing like helping Spider-Man control those self-replicating Spider-Bots during WEB SLINGERS: A Spider-Man Adventure. We just got back from a trip to the "Happiest Place on Earth" where we were able to sling some webs to help save the Avengers Campus.

    Whenever a Disney Guest arrives home to find damage to their merchandise the first thing they should do is contact Merchandise Guest Service via email to let them know the issue. There will be a dropdown menu for the "Subject." Select the option: Disneyland Resort Merchandise. Describe the problem and include the date of purchase and where it was purchased, likely WEB Suppliers. Allow 72 hours for a Cast Member to get back to you. They may want you to send photos and a picture of the receipt in a subsequent email so go ahead and take those photos in case you receive a response and you are away from the Spider-Bot.

    planDisney Pro Tip: If all else fails then you can watch for Spider-Bot sales on shopDisney.com, purchase a tactical upgrade from shopDisney.com to try and hold your Spider-Bot together, or ask a friend to try and exchange your Spider-Bot (with your receipt) if they will be visiting Disney California Adventure Park before you.

    Ernesto, I hope this information helps repair your Spider-Bot. Please feel free to write me back directly with any follow-up questions.

    Enjoy making many Magical Memories.
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Meet the Panelist: Jason, Georgia

I am a father and orthodontist who loves the hidden treasures found on Disney vacations. For over a decade, my wife and I have raised our two sons on Disney Cruise Line, Adventures By Disney, and Disney Theme Parks on both coasts. From large group and multigeneration family vacations to adult trips and couples getaways, I am excited to share my years of pixie-dust-covered experiences with you while planning your Disney vacation. Let the lifelong magical memories ... begin! Learn More About Jason

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