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  • On Apr 13, 2024
    Jeffrey from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Renewed magic key pass but expiration date for park ticket in app still shows old expiration date it did not update even though renewal was confirmed

    Hiya Jeffrey,

    Welcome back to planDisney! Thank you for submitting your question to us!

    Congratulations on renewing your Magic Key! I’m sorry your account is not reflecting the current expiration date for your renewed Magic Key. If you received a confirmation email stating you renewed the Key, then it may just be the Disneyland app or website that is slow in updating. I suggest you give it a few days to reflect the correct updated expiration date for your Magic Key. 

    If there is still an issue with your account reflecting the correct expiration date in the upcoming few days, I suggest speaking with a friendly Cast Member on the Magic Key Holders line, just in case there was any concern with updating your Magic Key. Be sure to have your confirmation email on hand in case the Cast Member may need the confirmation number. The Cast Members are available from 8:00 AM to 5:00 PM PST (hours subject to change) and will happily assist with figuring out the correct expiration date! 

    If you have other questions about the Disneyland Resort, remember - you’ve got a friend in me!

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Meet the Panelist: Tiffany, Texas

Hi there! My name is Tiffany and I am a social worker and happy haunt from Texas! From the moment I took my first steps down Main Street, U.S.A., I knew I was home. I'd love to help you plan your next visit to The Happiest Place on Earth!  Learn More About Tiffany

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