• On Mar 12, 2017
    Roy from OH Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Renewed four APs for family in January. Ithought we would be able to get new MagicBands. The APs have appeared in My Disney Experience and I'm recognized as a passholder, however new MagicBands are not there to customize. Did I miss a step? Thanks!

    Hi Roy!

    Happy to be helping a fellow Annual Passholder! I I'm sorry to hear that you are having difficulties ordering your Passholder Magicbands on your My Disney Experience Account. Here's what you need to do. When you log in to your account (on your computer), on the top are several options. When you hover the mouse over the "My Disney Experience" tab, a drop down option will open, under  "My Account", select "Magicbands and Cards". A new window should open and you should be able to see the "Magicband Order" for your Passholder Magicbands. If you do not see this option, I would strongly recommend that you contact Guest Services at 1-407-939-4357 to speak with a Cast Member that can walk you through the process of fixing your account. They will be able to log in to your account and check out what the issues are.

    Did you know?
    : The Walt Disney World Resort has some great offers on Disney Resort Rooms for Annual Passholders! For more information, please visit this page: Special Offers and Deals

    It has been a pleasure assisting you! Please feel free to send in any other questions you may have. 

    Thanks for sending you questions to the Disney Parks Moms Panel!

    Happy Planning!

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Meet the Panelist: Yael, Florida

As a native Floridian, I have experienced the Disney Parks as a child, teenager, newlywed and now a mom of three. Whether it is planning your first trip to the Walt Disney World Resort or your 100th trip, I would love to share my wonderful memories and planning tips with you! Learn More About Yael

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