Hello Rob, and thanks for stopping by planDisney.
One of my favourite, and most relatable quotes from Walt Disney is -
“
We keep moving forward, opening new doors and doing new things, because we're curious and curiosity keeps leading us down new paths."
And of course, to move forward, we sometimes need to remove old, or unnecessary items - just like old bookings for instance!
Rob, I'm more than happy to share that it's always possible to speak with helpful Cast Members who will be able to fully access your
My Disney Experience account. Cast Members really are like magical Fairy Godmothers who can, with just a bibbidi-bobbidi-boo, make any necessary adjustments to the current details contained within your account.
To connect with a Cast Member, go ahead and dial the UK freephone number contained within this
Walt Disney Travel Company - Contact Us webpage.I also thought that prior to dialling, it might be useful for you to know that only the named lead passenger on a Disney holiday booking will be able to cancel or make any amendments to the booking in question.
Additionally, at this time
the only way for Guests to provide notification of any holiday cancellations must be made via email. Within a cancellation email please remember to include your holiday booking reference, and if at all possible any reasons for your cancellation. After any cancellation request is actioned by Cast Members, Guests will be issued a new invoice for any outstanding amounts or indeed a refund for any monies owing.
A Disney holiday cancellation request email can be sent to:
disneytraveluk@disneyonline.comRob, I hope that I've fully understood your question. If you should have any follow-up questions, then please don't hesitate to drop back to
me here at planDisney where it's always a pleasure for me to have the pixie-dusted opportunity of assisting a fellow British Guest!
Have a great Disney day ~
Jane