Cinderella Castle 50th Day
  • On Oct 23, 2021
    Stephen from DE Asked

    How do I remove a guest on MyDisneyExperience from a reservation that is no longer able to go on the vacation? When modifying reservations, why is the old information still showing? The reservations are linked.

    Hi, there!

     Welcome to planDisney, Stephen. It looks like your Walt Disney World Resort vacation is just about to begin! You must be so excited. I know I would be!

     I'm not sure if you're asking about modifying a Disney Resorts Collection reservation or a Theme Park Reservation. Let's chat about both scenarios!

     If you need to remove someone from your Disney Resort hotel reservation, I recommend calling the Reservation Team at (407) 939-1936. With just hours until your arrival, the assistance of a friendly Cast Member is the best way to ensure the necessary changes are made on your reservation.

     To remove someone from your group's Theme Park Reservation, start by logging in to your My Disney Experience account. Hover over the My Disney Experience tab on the Walt Disney World Resort website and select "My Plans" from the drop-down menu that appears. Scroll down the page until you see your Daily Itinerary listed. Find the Disney Park Pass you'd like to remove a Guest from and click on the "View Details" button that's listed to the right of it. You'll see an option to cancel your Disney Park Pass altogether, but don't panic! You'll be able to select the specific Guest you'd like to cancel the Disney Park Pass for while maintaining the reservation for everyone else that's listed. If completing that step makes you nervous (I don't blame you!), I suggest waiting until you arrive at the Walt Disney World Resort to get in-person assistance from a Cast Member. Just stop by the Front Desk of your Disney Resorts Collection hotel or Guest Services at any of the theme parks, and a Cast Member will gladly help you!

     Have you heard about Disney Genie Service? This brand-new feature on the My Disney Experience mobile app will help you optimize your time and maximize your fun in the theme parks. Be sure to check it out!

     I hope this was helpful, Stephen. I'm wishing you a magical Walt Disney World Resort vacation!

    Ashley
thumbnail image for Ashley

Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all things Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

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