Couple on Main Street, U.S.A.
  • On May 7, 2021
    Paul from MA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My relatives are traveling to Disney World at the same time as I am. When I click on the "accept" link within the Family & Friend email I received, i get an error page and can't continue. Tech problem? or am I doing something wrong.

    Hey there, Paul! Welcome to the planDisney panel, and thank you so much for bringing us your question. I am pleased to help you navigate My Disney Experience, as it is undoubtedly the best way to get organized with every member of your travel party before your next trip! 

    To allow others to include you in their amazing Disney plans, you will need to be listed within their Family & Friends list. For reference, I found an FAQ page that should help navigate the process. My recommendation would be to delete your entry from the list and attempting to add it again.

    The list “owner” should log into his/her My Disney Experience account to view their Family & Friends list. They only need to search for your email address and click the “Update” hyperlink to the right of your name. This should open up a blue box, and at the top right of your box, another hyperlink reading “Remove from This List.” Click that to remove this entry. 

    Next, they should scroll to the bottom of the Family and Friends list and click on “Add a Guest.” Here, they can re-enter your e-mail address, which should prompt a brand new invitation, which you will then be able to accept! If this does not resolve the issue, contact Disney Reservations by phone for further guidance!

    Paul, I hope you find this information helpful! Remember that you can start making dining reservations 60 days before your vacation if staying at a Disney Resort Hotel! Also, check out the Experience Updates pages to read about all the latest attractions and experiences!

    Please come back to see us if we be of any more help in the future!

    See ya real soon!
thumbnail image for Clara

Meet the Panelist: Clara, Ohio

Hi, friends! I'm Clara, a Pediatrician from Cincinnati, OH, a mom to two Disney-loving boys and married to my college sweetheart.  As a native Spaniard and Spanish speaker, my happiest early memories of life in the United States were formed at Walt Disney World. I love to find ways to sprinkle some R&R and good food among the hustle and bustle of our Disney vacations, and I would love to help you do the same! Learn More About Clara

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